SINGAPORE – Customer service software company Zendesk has announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide faster, more proactive support. … [Read more...] about Zendesk launches integration with WhatsApp business solution
Facebook to acquire WhatsApp
Menlo Park, California – Facebook announced on February 19 that it has reached a definitive agreement to acquire WhatsApp, a rapidly growing cross-platform mobile messaging company, for a total of approximately US$16 billion, including US$4 billion in cash and approximately US$12 billion worth of Facebook shares. The agreement also provides for an additional US$3 billion in restricted stock units to be granted to WhatsApp’s founders and employees that will vest over four years … [Read more...] about Facebook to acquire WhatsApp
Vietnam government to “manage” chat apps
Reuters reports that the announcement was made by Prime Minister Nguyen Tan Dung, and that state media said the government might "ban" all free OTT services because of the harm done to network providers. The report added that the prime minister said the government would "build and promulgate the policies" to manage these apps, but that he did not explain clearly what the government plans to do. "We will lose 40-50% of our revenue if all of our 40 million customers use Viber instead of … [Read more...] about Vietnam government to “manage” chat apps
What’s App?
When one steps out their door, one checks for the essentials needed to go about the day: wallet, car key – the mobile phone. Over the years, our mobile devices have evolved to include numerous functions unthought-of decades ago; it’s quite shocking to think back to a time when a mobile phone was merely used to make phone calls. Today, social applications incorporated into mobile devices take communication with family, friends and colleagues to a whole new level. According to … [Read more...] about What’s App?
