LONDON – Consumers give higher negative ratings to traditional cable, satellite and IPTV pay-TV operators than online video-on-demand (VOD) providers such as Netflix, Amazon and Hulu at every stage of the customer journey, according to new research from subscription, billing and customer relationship management (CRM) specialist Paywizard.   Nonetheless, the figures reveal that over-the-top (OTT) subscription services also struggle to keep customers happy, receiving significant … [Read more...] about OTT providers are beating Pay-TV rivals, but all still struggle with customer experience