Hong Kong– PCCW Teleservices took home the Greater China Contact Center Outsourcing Product Differentiation Excellence Award at this year’s Frost & Sullivan Asia Pacific Best Practices Awards. It has previously won the Greater China Customer Service Leadership Award in the Contact Center Outsourcing Market in 2014.

Identified based on in-depth research conducted by Frost & Sullivan analysts, the award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends.