Australia – Optus, the Australian arm of Singapore Telecommunications Ltd (Singtel), will restructure its business to drive greater efficiencies and give customers a stronger voice. As part of the restructuring, Optus will make 750 roles – coming from senior and middle management as well as operations, back office and support functions – redundant over the coming months, with an associated one-off charge of approximately AUD 37 million.

The new structure will see the creation of a customer division responsible for managing all aspects of Optus’ relationship with its customers throughout the lifetime of their service. It will be supported by the creation of new marketing and sales divisions to support the Optus branded business, and the centralisation of a number of other key functions, including commercial, human resources and strategy.

The restructuring will also see Optus rationalise a number of operational, back office and administrative functions to drive greater efficiencies in response to the increasingly competitive trading environment.