Hong Kong – PCCW Global has acquired Syntelligence for unified communications. Syntelligence’s service platform delivers integrated voice, video and collaboration solutions using the flexibility and agility of the cloud, allowing customers to avoid the need for capex-intensive investments.
The platform provides service providers with the ability to plug in, orchestrate, and manage best of breed unified communications components, integrating each element of the service life cycle, from creation and provisioning, through to reporting and billing. The platform provides full automation of all elements from “lead to cash”, affording service providers and their enterprise customers complete transparency and control over their communications services via an intuitive multi-tenant customer portal.
Marc Halbfinger, Chief Executive Officer of PCCW Global, said, “As businesses migrate to the cloud, demand has increased for integrated products which are delivered with a greater degree of self-service capability. The acquisition of the Syntelligence companies provides PCCW Global with the ability to accelerate the development of our global unified communications offering and deliver an easy to use, flexible self- service model for our customers.”
Hosted PBX services are increasingly being integrated into UCaaS offerings as users demand flexible solutions that incorporate voice, video, and mobility features. Rising mobility and Bring Your Own Device (BYOD) behavior, coupled with demand for a pay-per-use model with low cost of ownership, is driving worldwide demand for both hosted and on-premise deployed unified communications solutions.
Scott Goodwin, founder of Syntelligence, said, “The Syntelligence team is very pleased to join the PCCW Global family and are excited by the unique opportunity to integrate and extend our platform and services across PCCW Global’s extensive global footprint. This is a great opportunity for us to be part of a truly global company and to address the expanding demand for unified communications in some of the most exciting growth markets around the world.”
