November 29, 2016
By Thanussha Priyah
Singapore –The Infocomm Media Development Authority (IMDA) has imposed a combined financial penalty of S$145,000 on SingNet Pte Ltd (SingNet) for two separate Singtel TV disruptions that occurred on 1 October 2015 and 5 January 2016. As a Nationwide Subscription Television Service Licensee, SingNet must comply with licence conditions on Quality of Service (QoS). This requires SingNet to provide pay-TV services at reasonable quality that meets public expectations and is satisfactory to IMDA.
The service difficulty on 1 October 2015 started at around 2.10 a.m. and lasted more than an hour. Around 100 Singtel TV subscribers islandwide experienced a complete loss of programmes on 11 channels. Investigations by IMDA revealed that the incident was initially caused by damage to a primary fibre cable. That would have normally triggered an automatic switchover to the secondary fibre to prevent a service disruption. However, the switchover was unsuccessful due to a faulty fibre optic receiver card on the secondary fibre.