June 26, 2014
By Sarah Jane Lim
Singapore – Tektronix Communications announced on June 19 that it has been appointed by StarHub to provide Radio Access Network (RAN) performance assurance for StarHub customers all year round and especially during The Singapore Grand Prix, National Day, Christmas and New Year celebrations.
Building on its existing relationship with StarHub which dates back to 2012, Tektronix Communications was able to demonstrate the low total cost of ownership model of GeoSoft RAN, the software-based probe solution launched by the Company last year.
Using the GeoSoft RAN probes, in combination with Tektronix Communications’ Iris Session Analyser (ISA) and touchpointTM customer care solutions, StarHub will achieve a full-service, end-to-end monitoring solution, to provide mobile access and customer experience assurance. GeoSoft RAN probes extract real-time, geo-located performance data, whilst ISA’s Call Trace functionality monitors signalling from the device all the way through the network.
The combined Tektronix Communications’ solution, has the added benefit of being network equipment manufacturer agnostic, essential for mobile operators that deploy infrastructure components from multiple vendors.