93.4% of respondents watch SVOD services daily, a habit that increased slightly q/q and 2.1% y/y.

The largest group (75.7%) watches three hours or less per day of SVOD content, an increase of 3.2% q/q.

User experiences and content discovery within SVOD services continue to be superb with 82.1% of respondents answering they are pleased with their ability to find something to watch on SVOD services — the highest level of satisfaction for this question across all survey results dating back to Q3 2015, when it was added.

Because Netflix is the clear leader in the SVOD industry, it’s important to understand why the service appeals so strongly to respondents. For the fourth quarter in a row, the top three most appealing Netflix

features are:

“All members of your household can create their own profile” – 57.7%, a slight increase q/q, and 3.9% y/y.

“Price (the cost of Netflix plays a key role in why I use the service)” – 56.1%

“Search (the ability to search for a piece of content to watch)” – 48%

Based on these benefits, it seems pay-TV providers may not be rolling out user experience upgrades such as recommendations as fast as consumers want them. Streaming services have the technical ability to test/update UIs more easily and quickly compared to a set-top box — could this be yet another competitive advantage over pay-TV, resulting in less churn because content is easier to find?

In Q1 2017, 65.2% of respondents answered they are frustrated “always” or “sometimes” when trying to find something to watch on TV. Overall frustration increased 2.2% y/y and 3.4% over two years. Another source of frustration when navigating the myriad of available content sources and platforms is inconsistency in content availability.

As consumers become increasingly connected and mobile, many are discovering some content is only available on certain services, devices, or platforms — or specific episodes and seasons are trapped behind additional pay walls. In Q1 2017, 28.4% of respondents stopped watching a show they previously enjoyed because it became too difficult to access.