Mumbai – The Telecom Regulatory Authority of India (TRAI) has issued guidelines to all internet and broadband service providers in a bid to protect consumer interests and boost subscriber satisfaction. Under the guidelines, the internet and broadband service providers are required to guarantee availability of minimum bandwidth in their network according to maximum contention ratio (number of users competing for the same bandwidth) suggested by TRAI for different services based on number of subscribers. According to TRAI, service providers will have to endow the consumers with information regarding contention ratios, adopted by them to provide internet/broadband service in their tariff plans submitted to the Authority, manual of practice, call centers and on their websites.
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