December 13, 2016
By Thanussha Priyah
Hong Kong – PCCW Global, the international operating division of HKT, Hong Kong’s premier telecommunications service provider, won the Users’ Choice Award and the Innovation Award: Operator for its excellence in customer service and innovation at the World Communications Awards held in London.
The Users’ Choice Award, which recognizes excellence in customer care in business services, is particularly rewarding and is different to the other award categories as entries are not judged by a panel. Instead the winner is decided based on extensive end user research carried out among companies in over 30 countries and more than 1,000 respondents participated. The winner is the service provider that received the highest customer satisfaction index (CSI) score, which is generated based on an assessment of the survey responses to questions regarding levels of satisfaction with the product, value for money, and the level of customer support they received from their service provider over a 12-month period.